FAQ's
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What is your turnaround time?
Expect to receive your delightful sneak peek images within 2 - 3 business days after your session date.
Your online gallery will be ready within 4 - 6 weeks after your session. Keep in mind that the timeline may vary depending on the season and workload fluctuations, especially during busy periods or load shedding. Rest assured, that I'll keep you in the loop.
How far in advance should I book?
I understand the juggling act, especially for parents. My schedule offers reasonable flexibility and I suggest a thoughtful 1 - 2 weeks' notice for most sessions. I'll send over a range of available slots to pick from. If your heart is set on a specific time or date, I urge you to reach out sooner rather than later – ideally 1 - 3 months before your desired day.
Keep in mind, during peak seasons like the lively spring and summer, my calendar can fill up swiftly, often around 1 - 2 months ahead of time. Planning ahead is your best bet to secure your spot during these bustling times.
When do I pay?
Once you have chosen your package and location, I will send through your invoice and booking details.
A 50% non-refundable retainer fee is required within 48 hours of receiving your invoice to secure your chosen date and time. Due to limited availability, dates and timeslots cannot be held without payment and will remain open to other enquiries until your booking fee has been received.
Your remaining balance is due 5 days before your session date.
Once your retainer fee has been paid, your date and time are officially yours.
Do you have a studio?
While I don't have a physical studio, I've got an exciting array of options at my fingertips. Take your pick from a curated list of captivating locations, charming venues, and naturally lit studios. Or, if you're inclined, we can opt for an intimate in-home session that paints your unique story. The choice is entirely yours, a canvas to craft the narrative that resonates with you the most.
What is an In-Home session?
In-home sessions are widely done, and for good reason – they resonate with your unique lifestyle and current journey. These sessions set the stage for a cozy, intimate ambiance that's true to you. Whether it's the beginning of a new chapter in your first home, capturing a momentous phase in life, or even celebrating your long-awaited dream home, an in-home session perfectly encapsulates these milestones.
Moreover, they come in especially handy during chilly and unpredictable months when outdoor plans can be a gamble. And let's talk about babies – in-home sessions take the spotlight here! It's no surprise that newborn sessions often unfold in the comfort of your own abode, offering a snug alternative to studio or outdoor setting. After all, when you've just welcomed a new bundle of joy, the allure of staying in holds a special charm of its own!
Are you keen to travel for sessions?
I do definitely travel for sessions, who doesn't like travel, right! The first 10km from Wilro Park, Roodepoort, Gauteng is free. There after I ask a normal AA rate of R5/km.
Can we meetup for coffee?
Well, I do tea. But, yes, I'd love to meet for a tea with you - whether it's a cozy in-person meetup or a virtual sip-and-chat. Just give me the word, and let's make it happen!
What type of sessions can we book with you?
At Michelle Steyn Photography, we're diving into a world of captivating Lifestyle sessions, alongside crafting timeless Wedding and Elopement memories.
Our Lifestyle sessions encompass a wide spectrum, from heartwarming maternity and newborn moments to capturing the essence of immediate and extended families, couples, boudoir, portrait, and beyond – we're here for it all. Shoot me an email, and let's unlock the details on any session that speaks to your heart.
Can you send me your available dates?
Once you've made your package choice, I'll promptly provide you with a selection of potential dates to consider. Feel free to indicate your preferred month. After you've communicated your chosen investment and I've received the 50% non-refundable booking fee along with the signed documents, your date and time will be securely reserved on my calendar.
I'm at your service throughout the week, from Tuesday to Sunday.
Uh oh, I need to cancel!
Please note that my time is valuable!
When we lock in a session, it means I've committed that time exclusively to you and have declined other potential sessions. As a result, the deposit is non-refundable, whether the session is rescheduled or canceled.
While I fully grasp that life can throw curveballs, I kindly request a minimum of 1 - 2 weeks' notice for cancellations or rescheduling. If the session is canceled within 7 days ( 1 week ) of the set date, the full balance is due. This accounts for the likelihood that Michelle Steyn Photography won't be able to book that date and time for another client on such short notice.
Similarly, punctuality is crucial. To ensure a smooth process, please be on time for your session.
If you've arranged an outdoors or weather-dependent photo session, we'll be in touch to discuss rescheduling if the weather isn't conducive. Flexible booking dates allow us to smoothly move your session to the next suitable slot at no extra charge. Your satisfaction and the quality of your session are my top priorities.
What if my child(ren) get up to something?
Oh… let’s count on it! I absolutely understand this fear (and the reality of it, too!) But don’t worry—I’ve got a few tricks up my sleeve. I encourage you, to try to let it roll off your shoulders as much as possible, and just go with the flow. I know how hard it can be to stay calm when you feel pressure to look and act a certain way, so I’ll assure you… there’s no pressure here! We can work around most big feelings, and after the kids get to know me a bit, they almost always truly enjoy the session.
Where will we go for our outdoor session?
Choices, choices! Let's find your perfect fit, shall we? Your vibe is the star here. It's all about picking a spot that resonates with you, captures your essence, and holds a piece of your heart, that special place for you as a family or couple.
I've got some personal faves up on the info page, but let's team up to pinpoint the ultimate backdrop for your tale.
Quick note: venue/studio fees are not included.
Can we have the RAW/unedited pics?
You'll discover that nearly all photographers, a whopping 99.9%, will give you the same response - a resounding no. Here's where I stand: I firmly believe that the true magic unfolds during the editing process. My unique brand is intricately woven into my editing style, and removing that vital step is like owning only half of a masterpiece. Your investment in my art deserves the full, enchanting experience from start to finish.
What is the ideal season for a photo shoot?
There's no unfavorable time for capturing moments! We're truly fortunate in Gauteng, treated to stunning weather throughout most of the year. Except for the occasional chilly spell or thunderstorm, nearly every day is a fantastic opportunity for a photoshoot! Plus, don't underestimate the charm of cloudy weather – it often adds a touch of magic to your pictures.
Do you have gift vouchers for friends/family members?
Absolutely! Photo session vouchers are fantastic gift ideas. I've prepared many for occasions like Valentine's Day, Mother's Day, Father's Day, and even as engagement gifts. Just drop me an inquiry, and I'll provide you with details about the available packages. I'll even whip up a beautiful gift voucher that you can present to your loved ones. It's important to note that upfront payment in full is required for gift vouchers. Let's make gifting memories a breeze!
My husband is reluctant to have photos taken – how do I convince him?Â
While I'm not acquainted with your husband's preferences, I can offer some tips tailored to his unique tastes. Consider showing him the website and social media platforms to demonstrate my approach – I'm all about capturing genuine interactions, relaxed moments, and authentic stories. My focus is on families and couples simply being themselves, without forced smiles at the camera.
Now, let's address the fact that lengthy photoshoots might not be his cup of tea. If he's a bit hesitant, you might want to explore the 45min investment package. This option keeps the session swift, ensuring he's comfortable while showcasing that the experience isn't as daunting as it may seem. Remember, my goal is to make the process enjoyable and stress-free for everyone involved!
Do you have any tips on how we can prep for our shoot? We don't know what to wear!
I have so many tips! And I'd love for you to read through them before your shoot, as it helps us all end up with the best possible end result. For your Family, Couple, Motherhood and other sessions, read the sent pdf 'what to wear', here I share all my knowledge from my years as a Fashion Designer.
Are there any photo sessions that you don't take on?
My work and style at Michelle Steyn Photography is focused on capturing those organic and intimate moments that make up your beautiful life! For that reason I don't take on anything too staged. It's just not my style.
What about the actual weather?
Cloudy overcast weather often produces some of my most cherished photos! The only instance that might warrant rescheduling is during a thunderstorm, but we can even find ways to work around that. Rainy days also have their own charm – we can either opt for indoor shots with a cozy, warm glow from a flash, or venture outside with delightful rain gear and colorful umbrellas for a playful twist! The key is to stay connected on the day itself, especially if the weather seems less than ideal. Communication is key to making the most of every situation!
How many photos will we get?
Your private online gallery, secured with a password, will feature the exact number of meticulously retouched images as specified in the investment package you've chosen. I invest my time in editing only the finest shots, understanding that my clients deserve nothing less than the absolute best. Your peace of mind is guaranteed – the quantity of images you receive will always match the count specified in your selected package. Quality and integrity are paramount in everything I do.
Can we get a USB of the images?
Yes! I do charge a small fee (R300) for USB sticks. Please note: that I don't offer CD's.
But my little one is feeling ill?
Please do let me know as soon as possible if it looks like your little ones are feeling under the weather. It's very tricky to get good photos if they're not happy (completely understandably!), so we'll rather just reschedule if that's the case.
How can we be confident that our photos will remain safe with you?
I work with professional gear and equipment. Preserving your precious life moments is a top priority for me, so right after a session, I swiftly back everything up onto an external hard drive and a secure cloud platform. While the unfortunate possibility of lost photos hangs around every photographer, know that I'm dedicated to guarding your memories as fiercely as possible. Your moments are in safe hands with me.
What shall I do with my photos after the session?
I highly recommend considering your plans for the photos ahead of the session. Will you opt for digital files, beautifully crafted albums, striking canvases, or elegant prints for display? Take a peek on Pinterest for some inspirational concepts to spark your imagination. Once you've explored ideas, let's have a chat. I'm here to lend a hand and help you bring your vision to life in the most wonderful way possible.